What is your Return/Exchange Policy?
We accept exchanges and returns postmarked within 30 days* of the original ship date for unused, unworn, unwashed and defective merchandise. (i.e. size or color exchanges). Items must be UNUSED and in NEW condition, returned with the original product packaging. Any return received after 30 days will be returned to sender.
All apparel must be unworn, unaltered, unwashed and returned with the original packaging. We do not accept returns for items that have been worn, damaged, or washed This includes items returned smelling of cigarette smoke. All shipping and handling charges are non-refundable. We are unable to accept CODs. Returns will be processed back to your original form of payment
Holiday Return Policy: Due to the nature of holiday gift giving, we understand that gift returns cannot necessarily be accomplished within our standard 30-day return period. Because of this, we will extend our return policy on gifts purchased during November and December until January 14th.
* Some exceptions apply to our standard return policy. We REALLY encourage you to look at our sizing chart online to determine your correct size.
*Closeout, Clearance, Sale or items purchased at special events/sales where we indicated "All Sales Final-No Returns or Exchanges" cannot be returned.
*Items marked as "discontinued" or "Final Sale" are not be eligible for return.
*We do not accept returns or exchanges for UnderTech UnderCover products not purchased directly from us. Products purchased through one of our dealers must be returned to the dealer from whom the item was purchased.
How Do I Return or Exchange an Item?
Non-Defective Item Return/Exchange
You will need to contact us to receive a return merchandise authorization or RMA. We will use this number to identify your package when we receive it at our warehouse. Please contact us at (800) 601-8273 and let know us what you are returning and whether you would like anything in exchange. All returns, exchanges, and updates to your order including cancellations, must be handled through our Customer Service Department by calling (800) 601-8273. Our Customer Service department will then email you instructions along a copy of your invoice to include with your return.
You can return your items using any shipping method you would like. However, we recommend that you use a shipping provider that offers tracking and insurance capabilities. We cannot take responsibility for return shipments that we do not receive. Please keep a copy of your tracking number. The shipping costs for the return of non-defective items are your responsibility. A nominal return shipping fee of $7.50 will be charged for size/color exchanges (Shipping amount may vary for large or heavy items).
Defective Item Return/Exchange
For returns/exchanges on defective items please contact our Customer Service department at (800) 601-8273 to request a pre-paid return label for the defective merchandise. You MUST use our pre-paid return label. Return shipping costs will not be reimbursed.
*If an order drops below $150 due to a return, a shipping charge will be added to your original order.
PLEASE NOTE: Returns/exchanges CANNOT be accepted without an RMA#. If you send a return without an RMA#, the package will be automatically rejected so please get your RMA # first by contacting us at (800) 601-8273.
When Will You Send My Exchange? When Will I Get Credit For My Return?
Replacement items will not be sent out until we've received the item back from your original order. A minimal shipping charge for your exchange will be charged to the credit card from the original purchase, as will any fees for additional items or more expensive items. Any credit due after an exchange will be refunded to the credit card used for the original purchase.
We process returns and exchanges on a daily basis, so depending on when we receive it, your return/exchange will be processed within a few business days. Additionally, most credit card companies take 3-5 business days to post transactions. Please allow 7-10 business days after the receipt of your return to see the refund on your credit card. Refunds are issued to the original credit card used for the purchase ONLY. Shipping fees are not refundable.
Please note that normal wear and tear and damage caused by misuse or improper care are not covered.
Where Do I Send My Return/Exchange?
All returns/exchanges should be sent (with the RMA # on the exterior of the package) and a copy of your invoice along with what you’d like to return/exchange to:
UTUC Returns
1930 Air Lane Drive
Nashville, TN 37210
RMA#
|
